FAQ - Frequently Asked Questions
We are often asked the following questions. Hopefully this will help you. If you don't find an answer here please e-mail us by Clicking Here and We'll get you an answer as quickly as we can.
Can I cancel an order?
No, we do not have a print catalog. We are happy that you are interested in our products. We do not offer a printed catalog for a couple of reasons.
One prices change too often to make it cost effective to print a current catalog or price list. Our Website is where our entire product line can be found and always has the current pricing.
Our products change often as we are often adding new items.
Please just browse through our online website and of course always check out our New Products listings.
This question is asked several times a week. Most of the time the inquirer asks this because they have been told by another Essential Oil seller that only "Pure Essential oils" can be ingested and that only 'they' have pure enough oils.
Anyway, they are wondering if our oils are "Pure" enough to ingest.
Simply - Our oils are PURE enough BUT we cannot tell you to ingest them. They are tested by more than 6 tests to determine purity etc. Please see our Quality Page for more details about quality.
We do know many folks that do ingest our oils. But we did not tell them to do this.
BY LAW no one can tell you to ingest undiluted essential oils that are sold for Aromatherapy or Cosmetic Reasons.
Why? Well there are many rules that must be followed and for an essential oil to be able to be ingested it has to be diluted according to the USDA laws for food flavoring OR it may be considered a drug by the FDA, in which case they require it to be prescribed by a medical doctor.
So Yes our Oils are Pure enough, but we just cannot tell you to ingest them. What you decide to do in your home is your business. In the meantime we follow the Labeling guidelines and rules set forth by the FDA and USDA for use of essential oils in Aromatherapy and Cosmetic industry which states we must label them "For External Use Only".
We always advocate the safe use of essential oils and ingesting of them undiluted (without being prescribed by a medical doctor) is not considered a safe practice.
Remember it is "AROMA" Therapy - Essential oils really do - do their best work when inhaled!
We no longer do personal blending. We do however sell small quantities of oils so you can experiment on your own.
This is one area of Aromatherapy that can be so fun and rewarding.
We will make suggestions of blends and recipes you can make on your own for specific problems.
Because everyone's sense of smell differs, you may not like a blend we have made so to keep from wasting your precious oils in making blends you may not like, we let you blend your own!!
We suggest you have fun and EXPERIMENT!! We sell Blending kits to make this an easier and fun time.
We are more than happy to take your order over the Phone. We understand that you may be uncomfortable placing an order over the internet. You may prefer to call us and speak to us personally to place your order using your Credit Card.
Although our website ordering process is very secure we know many of you still prefer to place an order by phone. If you can, please write down your list of items to Order ahead of time.
We encourage you to place your orders online through our Secure Shopping cart.
SPECIAL NOTE: We cannot add to any order. If you missed an item - you need to place another order.
Special Note: Phone orders do not qualify for Free Shipping nor Coupons usage.
It takes us extra time to process a phone orders. Save some money and place your order on line.
Our office hours are 9:00 AM to 4:30 PM Monday through Thursdays. Please note we are in the Central Time zone.
We are NOT in the office on Fridays (except to ship out orders), Saturday and Sundays (and Holidays).
When you call it is possible You will get our friendly "Receptionist" - Yep - you got it - the 'voice mail'. So, PLEASE leave daytime phone numbers and we'll call you back as soon as we can. Most calls are returned between 1:00p.m. & 4:30 p.m.
Better yet - Send us an e-mail as we prefer this method of contact. WHY? Because we can give you a more complete answer to your questions and you will have a nice documentation for future reference. And so will we.
Just leave the particulars with the "Receptionist" (voice mail).
Talk to you soon!
Al and Penny
Be prepared to Leave a Detailed message and include your Name, Phone number and address.
As often times you may call when we are busy processing other orders or are on the phone to another customer.
This way when we call you back we can give you a good idea of the total of your order. You can of course add to your order when we do talk. We will get your payment (Credit Card) information from you when we speak.
We understand that not everyone has a credit card. We will accept a Money Order but no personal checks. You need to e-mail us with the items you wish to order to get a total and invoice to mail in with your Money Order.
It depends on a few things
If you send a Money Order - we ship those out in 2-3 days from us getting it in the mail. It may take up to 2 weeks before your order arrives at your door.
If you order over the "Internet" using your Visa or Master Card, Discover/Novus or American Express or PayPal. We ship those orders out 1-3 days from the day you placed your order. Your order should arrive at your door within about 1 week (sometimes less). (Actually, many customers report their order has arrived within 3 days from the time they placed it over the internet.)
It is very rare there is a problem, most orders arrive within the 3 days after we have notified you.
The United State Post Office 'Priority Mail' has been most reliable and speedy. They have delivered several thousand packages for us.
UPS has been able to have packages to you with in 3-7 days depending where you live from Minnesota.
If there is a problem it is possible that:
1) Your order was over $100.00 - it may have required a signature before it can be delivered.
2) Or if being shipped by UPS may still be in transit.
In either case You can check the status of your order as Delivery Confirmation Numbers (USPS) and Tracking numbers (UPS) are sent to you (provided you provided us with a correct e-mail address).
It is extremely rare for your order to be truly lost.
If you can't locate the package from your end - please Click Here to go to a page that will give you some helpful information to locate your package.
GET Free shipping by clicking on the link in the upper lefthand portion of this page for details on how to get Free Shipping at Checkout.
Our Minimum shipping on ALL ORDERS is $4.59 Shipping cost is determined by weight and distance.
Your order may be shipped by USPS First Class, USPS Priority or UPS Ground – It is our choice.
You will receive an e-mail with Method it was shipped and the Delivery/tracking numbers once the package is shipped. Please allow 24 hours for the USPS or UPS to have your tracking number updated in their systems.
First Class mail it should take 3-7 days to reach you;
Priority mail 2-3 days except Hawaii and Alaska and US Territories – 3-5 days;
UPS Ground takes 2-7 business days.
All orders will be insured up to $50.00 or more.
Signatures will be required for orders over $350.00
Any order over $100.00 may require a Signature. All orders over $300.00 require a signature.
Orders are processed and shipped in the sequence they are received.
Please Plan ahead. We cannot guarantee Overnight shipping. If you contact us by Phone AND e-mail we MAY be able to get it there quickly.
If you need an Expedited Shipping method – Next Day or Second Day – You have to call us. There are additional fees associated with this shipping method. Leave a message where you can be reached at ALL times. If not, this will not be an option. Our number - 1-218-384-9294. We do not play phone tag for Expedited Shipping methods.
Since we are not in the office on Friday, Saturday and Sundays this makes it hard to offer overnight shipping. So we have opted not to offer it unless you contact us in advance.
Remember at Birch Hill Happenings we have no Minimum orders
(but also remember there are shipping/handling/insurance fees. )
Yes we can but we do suggest you send us an E-mail and/or call us to let us know the order is being shipped to a different address other than your billing address. Our number to call is 1-218-384-9294 - just leave a message with the order number and your name, return phone number if we should need to contact you further.
We do reserve the right to ship only to a billing address.
Just ask. We may be able to send it to another address, but we ask that you contact us first. If you are sending it as a gift and would like a small card with a special message inside just ask. We will gladly attach a card at no additional fee.
Yes. But you must cancel it before we have processed it for shipping.
Once postage fees have been paid your order cannot be cancelled.
If you need to cancel an order PLEASE do so immediately. Orders can be canceled as long as you contact us "before" the order is shipped. If you do not want the order you should call us at 1-218-384-9294 or send an e-mail us at firstname.lastname@example.org
Damage to our packages are rare but in the event that your package has sustained damage - please contact us immediately either by calling 1-218-384-9294 or by e-mail at email@example.com .
Save all packaging materials. We will advise you what to do. If you have a digital camera we will most likely have you take photos to send to us (for insurance reasons).
Please you MUST report this to us within 5 days of receiving order.
Please see Return and Refund information on the Terms & Conditions page.
No, we are retailers.
We have very competitive prices for retailers and often times we are lower in price than true wholesale distributors.
Many times are prices are already lower than 'so called' wholesale companies.
We have eliminated many of the 'middle men' and deal directly with manufacturers so we can keep our prices low, very low. Since we are retailers we don't offer wholesale pricing.
Instead of having a "Brick & Mortar Store" you would walk into. With us, you order over the internet or you call or mail us your selections.
Sometimes we can sell in larger quantities but if you are looking for wholesale or manufacturers prices we can't help you. We only sell retail.
Can I add to an order?
We no longer can add to an order. If you missed an item you need to place another order.
Our Shopping Cart and Credit Card processing do not allow us to see any Credit Card numbers. We see only what brand of card it is and an expiration date. We see nothing else. And with PayPal we only see that your order has been approved.
When you placed your order through our website - your credit card is authorized and processed as a completed sale.
We strongly encourage you to just place another order.
We are an Internet Based, Mail Order business, so we do not have a "Brick and Mortar Store" - We have no retail store that you can browse or shop at.
Our address says, Barnum, but we really are closer to Wrenshall and Carlton.
We are over 15 miles from the freeway exit at Barnum and we are not near any of the other Interstate exits, so you can't just 'hop off the Freeway'.
We suggest you place your order online, send us an e-mail you want to pick it up and when we have it ready, we'll contact you to let you know when you can pick it up.
If we give you a time that doesn't work for you, we will let you know where to pick it up.
We will refund the Shipping Fees when processing your order.
IF YOU ARE FROM OUT OF THE AREA - Just plan on having it shipped to your home or other location. We have found that in the past - it just doesn't work out for you to pick it up from our location.
ALSO NOTE: effective April 1, 2015 For Residents of Carlton County, MN ONLY - has a Transit Sales Tax we must begin to collect. Please choose Carlton County when you are filling out your order during the ordering process. Thank you!