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Contact us at Birch Hill Happenings Aromatherapy, LLC

Please know that we are more than Happy to Answer any of your Questions via E-mail or Phone but if you want the answers FAST you should read all the information that follows as your First step.
Al and Penny

You can contact Al and Penny by E-Mail at:
(The Absolute BEST WAY to contact us is by e-mail.)

bhhcontact@birchhillhappenings.com

We prefer contact by E-mail.

Send us an e-mail as we prefer this method of contact. 

WHY?  Because we can give you a more complete answer to your questions and you will have a nice documentation for future reference.  And so will we.   


IF YOU LIVE IN CARLTON COUNTY, MN and would like to Pick up an Order. Please Click here to find out about local delivery and read below.

NOTE: We do not have a Store Front so you cannot come and shop - you have to Shop On-line. 


Phone calls, for us to remember, are harder to document.   We want to make sure we are consistent in our answers and questions we have answered and asked you.  And we want you to have a 'printable' regimen if you want it.  Phone calls just don't allow that.  Each week we e-mail dozens of people and we are able to keep better records of suggestion made just for them (you). 

You can call us but realize (as you continue to read below) that because it is just Al and Penny that run BHHALLC, we are not always available to answer the phone.   We may be packaging orders or blending or making other items we sell.

We are in the office  Mondays, Tuesdays, Wednesdays and Thursdays 9:00 to 4:30.
We are not in the office on  Friday, Saturdays or Sundays.  

We prefer you contact us by e-mail .   Often times we can get you an answer within a few hours during our office hours.   And if it is real slow, we may be able to correspond several times.   


Do You have a Print Catalog?

No, we do not have a print catalog.   We are happy that you are interested in our products.   We do not offer a printed catalog for a couple of reasons. 

One prices change too often to make it cost effective to print a current catalog or price list.  Our Website is where our entire product line can be found and always has the current pricing.   

Our products change often as we are continually adding new items.  

Please just browse through our online website and of course always check out our New Products listings.


Orders by Phone        
If you would like to PLACE an ORDER by PHONE - Please read this before calling us to place a phone order.
Phone Orders will incur a minimum $5.00 Manual Processing - Handling fee.  

We are more than happy to take your order over the Phone.  We understand that you may be uncomfortable placing an order over the internet.   You may prefer to call us and speak to us personally to place your order using your Credit Card.

IT DOES TAKE US MORE TIME to Manually process your order, therefore we do charge an additional fee for taking your order over the phone.

Although our website ordering process is very secure we know many of you still prefer to place an order by phone.   If you can, please write down your list of items to Order ahead of time.

We encourage you to place your orders online through our Secure Shopping cart.

SPECIAL NOTE:  We cannot add to any order.  If you missed an item - you need to place another order.  

Phone orders do not qualify for Free Shipping nor Coupons usage. 
It takes us extra time to process a phone orders.   Save yourself some money and place your order on line.

Our office hours are 9:00 AM to 4:30 PM Monday through Thursdays.
Please note we are in the Central Time zone.
We are NOT in the office on Friday, Saturday and Sundays (and Holidays).  


When you call it is possible You will get our friendly "Receptionist" - Yep - you got it - the 'voice mail'. So, PLEASE leave daytime phone numbers and we'll call you back as soon as we can.  Most calls are returned between 1:00p.m. & 4:30 p.m.

Better yet - Send us an e-mail as we prefer this method of contact.  WHY?  Because we can give you a more complete answer to your questions and you will have a nice documentation for future reference.  And so will we.

Just leave the particulars with the "Receptionist" (voice mail).
Talk to you soon!
Al and Penny
1-218-384-9294
Fax 1-218-384-3975

Be prepared to Leave a Detailed message and include your Name, Phone number and address.
As often times you may call when we are busy processing other orders or are on the phone to another customer.

This way when we call you back we can give you a good idea of the total of your order. You can of course add to your order when we do talk. We will get your payment (Credit Card) information from you when we speak.


Orders by MAIL or FAX        
If you would like to PLACE an ORDER by sending us a Check - We do not accept Personal Checks.  We accept US Postal Money Order or Money Order drawn on a US based Bank.  

We understand that not everyone has a credit card.   We will accept a Money Order but no personal checks.  You need to e-mail us with the items you wish to order to get a total and invoice to mail in with your Money Order.

Birch Hill Happenings Aromatherapy, LLC
PO Box 8
Carlton, MN 55718

Once we receive your printed order and Money Order in the Mail we will process and get it shipped out to you.  We will e-mail your tracking number to the e-mail address on your order.


IF YOU HAVE A QUESTION -

You may not need to contact us by e-mail or phone as many of your Questions can easily be answered by using our "INFORMATION Search".   A link for Information Search is located on the lower Right hand side on this page.

Simply use our "Information Search"  and type in a few 'keywords' and click on Search.

This "Product Search Box" is especially handy if you can't seem to locate a specific product we carry.

IF you cannot find an Answer to your questions and would like a Free Consultation VIA E-MAIL - Just send us an e-mail.

IF you want we do offer 1 hour "Paid in Advance Consultations"  by Phone.   For more Details on Telephone Consultations  CLICK HERE    Then send us an E-mail to arrange for payment in advance.

WHOLESALE INQUIRIES - Before you call to ask us for Wholesale prices - We are NOT a Wholesale Store - we are a Retail store. We do not have a wholesale price list.

We have really good prices as we have eliminated a lot of the 'middle' people, so we can keep our prices low. Plus it's just Al and Penny that work here so we have very low overhead costs.

As for inquiries for our Products - Every thing we Currently offer is listed on our Website through our Online Catalog. Again, simply use the "Search Box" and type in what you are looking for - if we have it - it will be listed on one of the Search results pages.

If you don't see an Item but would like to know if we can get something for you just Send us an E-mail and we'll let you know if we can get the item and will send you a Quote.

Calling for a quote on items we do not carry may actually delay information (unless you leave a detailed message). If we don't have the item listed in our On Line Catalog, we have to contact several suppliers first before we can give you any information.

You can contact Al and Penny By Telephone:

Please read this important information before calling us.

Most often you can get answers to your questions throughout our website - 

Our INFORMATION on Aromatherapy Website is:

http://birchhillhappenings.com  - That website has over 850 pages of helpful Aromatherapy information. 
There is a separate 'Search' Box for use on that website.

You may not know where to locate them. For the quickest Answers to your questions, Please enter a few key words in the Search box and you should get several pages within our website that will answer most all of your questions. If not, and if possible you should send them to us by e-mail.

Of course, you can give us a call and we will Gladly get a answer for you ASAP.

WHEN YOU CALL You will MOST LIKELY get our VOICE MAIL Please be prepared to leave a message.

Leave a message with your Name and Number including the time zone or state you are calling from.

We are happy to take your order over the phone or answer your questions.
(We understand that you may not feel comfortable ordering over the internet yet. )

We are sorry for the inconvenience BUT as soon as one of us is available - We do Call you Back!!

PLEASE NOTE: In the Mornings you MUST leave a message as we are Processing orders!(until about 1:00)
WHY? Please  See below for an explanation of Why you will need to leave a message.

Calls are returned during our Business Office Hours. See below.

Telephone:
1-218-384-9294

By Fax:
1-218-384-3975

If you have problems getting the fax to work, it is possible we may be on the phone line.
Simply try to send your fax again in a few minutes.
Sorry for any inconvenience this may cause.

You can contact Al and Penny by Mail at:

Birch Hill Happenings Aromatherapy, LLC
2898 County Road 103
Barnum, MN 55707-8808
USA

OR to Mail in an Order

Birch Hill Happenings Aromatherapy, LLC
PO Box 8
Carlton, MN 55718


In the Mornings we are Processing Orders (until about 1:00) so we can get them Shipped out to our Customers!

Since it's just the two of US (remember it's just Penny & Al) that are processing and packaging we do not answer the phone during this time.

BUT as soon as one of us is finished - We do Call you Back!!

So Please it is most important for you to Leave a message!

Calls are returned during our Business Office Hours. See below.

If you get our Voice mail during our business hours it is because we are:

Processing orders OR On another call - taking orders, answering questions OR on a consultation.

It's possible we are Out of the Office
We may be shipping packages or it's after our "in the office" business hours!

We Promise - Penny or Al will return your call ASAP during our Business hours.
 

NORMAL Business hours (except in the Summer time)

We are in the office  Mondays, Tuesdays, Wednesdays and Thursdays 9:00 to 4:30.
We are not in the office on  Friday, Saturdays or Sundays. 

SUMMER OFFICE HOURS - June-July-August

We are in the office  Mondays, Tuesdays and Thursdays 9:00 to 4:30.  And Wednesdays 9:00 to Noon Central time.
We are not in the office on Wednesday afternoons, Friday, Saturdays or Sundays.   We also may take other time off since in Minnesota the summers are quite short and we may want to go Fishing or Golfing on a nice afternoon!!

We prefer you contact us by e-mail .   Often times we can get you an answer within a few hours during our office hours.   And if it is real slow, we may be able to correspond several times.  

Penny & Al

Use the Safer way to pay online - PayPal
PayPal Acceptance Mark

 

For those of you that live in Carlton County Minnesota, or will be visiting from out of the area AND would like to know about ordering and picking up your supplies:

First,  Realize we are not your typical business - We are an Internet Based, Mail Order business. 
We do not have a "Brick and Mortar Store"  - We have no retail store location. 

Our address says, Barnum, but we really are closer to Wrenshall and Carlton. 
We are 15 miles from Barnum and we are not near the Interstate so you can't just 'hop off the Freeway'. 

We suggest you place your order online, send us an e-mail you want to pick it up. 

When we have it ready, then we will contact you to let you know when you can pick it up.

If we give you a time that doesn't work for you, we will let you know where to pick it up.   

We will refund the Shipping Fees when processing your order.

IF YOU ARE FROM OUT OF THE AREA - Just plan on having it shipped to your home or other location.  We have found that in the past - it just doesn't work out for you to pick it up from our location.

ALSO NOTE: effective April 1, 2015 For Residents of Carlton County, MN ONLY -  has a Transit Sales Tax we must begin to collect.  Please choose Carlton County when you are filling out your order during the ordering process.  Thank you!