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Therapeutic Quality Oils

Affordable Pricing - Fast and Friendly Service!
Get Free Shipping at $99.99 Click here for details

"Your One Stop Aromatherapy Shop!"
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Shipping Information

SHIPPING INFORMATION

Our Free Shipping threshold is $99.99 NO COUPON needed!  
(As long as your order has only eligible items & after discounts are applied.
Some of our items are not eligible for free shipping see a list below for not eligible items. )

For Complete Details on How to get Free Shipping CLICK Here 
Please provide a US Postal Mailing address to Ship to as 99.9% of orders are shipped to you by USPS Mail.
  Frequently Asked Questions - Click on a link.   There are other questions listed below but are not asked as often.

When Will You SHIP my ORDER?
WHERE DO YOU SHIP TO? (
USA & Canada)
HOW TO GET FREE SHIPPING

What Items are Ineligible for free shipping?
Can I Add to my Order? or Combine Orders?  (Sorry, No.  see details below)
WHAT IS YOUR MINIMUM SHIPPING FEE?
HOW SOON DO YOU PROCESS MY ORDER?

I don't use Credit or Debit Cards - Can I send you a Check or Money Order?
WHEN DO YOU SHIP?
WHEN SHOULD MY ORDER ARRIVE?
Can you Ship my order Overnight?

Can you Ship my order to a different Address? 
INTERNATIONAL SHIPPING INFO - IMPORTANT

I Live in Carlton County or Am Coming up your way, can I pick up my order?

Your order may be shipped by USPS First Class, USPS Priority or UPS Ground – It is our choice unless you specify USPS Priority or UPS Ground.

You will receive an e-mail with Method it was shipped and the Delivery/tracking numbers once the package is shipped.   Please allow 24 hours for the USPS or UPS to have your tracking number updated in their systems. 

First Class mail it should take 3-7 days to reach you;
Priority mail 2-3 days except Hawaii and Alaska and US Territories – 3-5 days;
UPS Ground takes 2-7 business days.

All orders will be insured up to $50.00 or more. 

Signatures will be required for orders over $300.00.

Any order over $100.00 may require a Signature.  All orders over $300.00 require a signature. You will need to have someone available to receive your package when a signature is required.  This helps to avoid lost or stolen orders.

Orders are processed and shipped in the sequence they are received.

When Will You SHIP my ORDER?
We know you want your orders quickly and we are currently processing and shipping orders within 1-4 business days. Occasionally we have been known to ship within an hour of you placing your order!  Rare but it does happen.
 
It is just  Penny and Al that do all the order fulfillment, Packaging and shipping!
We are doing our best, as always, to get your orders shipped to you a quickly as possible.

 

Remember "Business days" means Monday through Friday.
The shipping services - UPS and USPS are closed on the weekends & Holidays.

Orders are always processed in the sequence in which they were received.

Example: Order placed on a Tuesday - will typically be shipped on a Thursday or within 2-3 business days after it was placed.

Orders are shipped within 2-3 business days or less. 

Just Be sure to watch for your E-mail notices that your order has been shipped.

It will have your Delivery and Tracking numbers so you can follow your package to your chosen addressed destination.


WATCH YOUR TRACKING information so you know when it should arrive at your location.

To avoid any delays - Make sure you have entered your correct Billing Address and Shipping Addresses correctly.

If any of this information is incorrect your order will not be able to be processed until we get the correct information.

If it is wrong and you noticed it after you have placed your order - Either e-mail or CALL us and leave a message at 1-218-384-9294 with the Correct information - don't forget to give us your Order number too!

Your Post Office or local Sheriff department has your 'Standardized address' so if you are not sure what it is contact the Post Office first.

Thank you for your help and we look forward to getting your package processed and shipped out to you as quickly as we can     

Use the Safer way to pay online - PayPal
PayPal Acceptance Mark

We accept Visa, MasterCard, Discover Card, American Express, and  Money Orders (no personal Checks please).    If mailing your order send to:

Birch Hill Happenings Aromatherapy, LLC
PO Box 8

Carlton, MN 55718


WHERE DO YOU SHIP TO?

We will ship orders to any place in the USA,  APO & FPO orders are welcome

We will ship to APO, FPO, & US Territories - by USPS First Class or Priority Mail.
We do not offer shipping by UPS ground to APO & FPO & Territories

We will Ship to CANADA - but realize the shipping Fees may be wrong.  It all depends on the size of your order by weight and if we can use a 'flat rate' box.   The Shipping Rate Calculator for International shipping is only an Estimate - although on rare occasions it is correct.

SORRY Canadian's we cannot ship any order to you for free.  
 


Just add items to the Shopping Cart.  Be sure to Register to make it easier.

Our Shopping cart will be using Shipping costs available from the USPS International Priority rates for orders shipping to Canada.

If you have Registered - you can check your Orders Status and get a corrected invoice.  Of course one is always sent with your order.

IF you live outside the USA and have friends or relatives that live here and are planning to visit them, you may want to have them order some 'goods' for you and have it sent to their location. (We have done this in the past for several folks.)


ORDERS TO UNITED KINGDOM,  AUSTRALIA & NEW ZEALAND
WE ARE NO LONGER SHIPPING INTERNATIONALLY EXCEPT into Canada

 Due to Extremely low orders and constant changes in international shipping regulations we are no longer shipping outside of the USA, it's Territories and Canada.

USA  & Canadian Sales ONLY
We NO LONGER SELL to ANY Other  INTERNATIONAL  DESTINATIONS

How much is my shipping cost? To help you find your shipping costs:

On the "View Cart" Page - You can see a "Calculate Shipping" Link under the Total of your Order.

We choose the method it will be shipped to you when you qualify for Free Shipping
Shipping rates can change daily for both USPS and UPS Ground determine the shipping fees and so you will need to check the rates - some days it is better by USPS Mail, some days it is UPS Ground.

You can CHECK THE RATES to see what shipping would be if you should decide you need it shipped by Priority or UPS.  

How do I qualify for Free or Reduced Rates?
HOW TO GET FREE SHIPPING
Online orders only in the USA  - IF your product order total is over $99.99 after Discounts are applied, your order ships for free as long as there are NO Ineligible items in your shopping cart.  You must choose Free Shipping during the checkout process if it is offered.   
Our choice of shipping method is called Shipping. 

Canada - sorry, no free shipping to orders shipping to Canada.

 NOTE:  SOME  items are not eligible for Free Shipping SEE BELOW - due to their weight & packaging requirements.  
IF you purchase the non-eligible items with a qualifying total of eligible items and they reach the 'Free Shipping threshold' your order WILL have shipping fees.  Sorry.  

CLICK HERE for a list of Non-eligible items

Almost all of our products are eligible for free shipping when the order is placed online.

Items that are heavy, bulky or awkward to package are not eligible.  See below

Orders qualify for Free Shipping ONLY when placed ON LINE not by phone or e-mail

You MUST Choose Free Shipping at Checkout if it is offered or there is a Shipping fee.  Again you have the option of choosing another method of shipping but there will be fees.  

We choose the shipping method when your order ships for Free.

 You may Choose another Shipping method but you will Pay for that Method of Shipping for your order.


Free shipping is where we choose the shipping method - we pick the method that will be either USPS First Class,  USPS Priority or UPS Ground - You'll get a notice from the shipping carrier with your tracking information 

Of course, if you prefer to have it shipped by a specific method - either USPS Priority or UPS Ground you will pay the shipping calculated by those methods.  

We know that some folks need or require it to be shipped by a specific carrier.  

Sorry, No free shipping on PHONE ORDERS and/or email orders & phone orders may have an additional $5.00 manual handling & processing fee.   Save $$ - place your order online.
Free shipping applies only to orders placed through our ON-LINE Shopping cart.

NOT ELIGIBLE FOR FREE SHIPPING.  
Some of our items are not eligible for Free Shipping due to their weight & packaging requirements.  

Even if you purchase non-eligible items with eligible items and you reach the 'Free Shipping threshold' your order WILL have shipping fees. 

Items in the following categories are not eligible for free shipping:

Oil & Tart Warmers:  The larger sized ones - They are marked not eligible.

Electric Lighting Oil & Tart Warmers: Almost all are not eligible as they are made with glass and glass is very heavy.

Fan Fuser Diffusers and a few other heavy diffusers - These are heavy and bulky to ship.

Most Clearance items: due to their weight or bulkiness & the fact they are already deeply discounted.   NOTE: we do not mark these items up very much, in fact most of them are sold for many dollars below suggested retail pricing.  

We do have to charge shipping fees on these heavier, bulky and awkward sized items.

YOU may want to Order these non-eligible items separately especially if the rest of your order qualifies for Free Shipping.  In the long run that might save you a few dollars.   As One order will ship for free and the other order will most likely have a smaller shipping fee.


As you know the cost to Ship products to you is never free.  Companies always have to increase the price of products when they offer Free shipping.  We are no different.   BUT when there are Heavy Items such as the big diffusers - it is not fair for us to have to mark up the prices of the products  to ship to distant Zones  when it costs much less to ship to closer destinations. 

So in fairness to all customers we are making some of our Heavier items ineligible for free shipping to be more fair to those folks that live in different zones.   You will still have a choice for the method of Shipping. Our Shipping Rate will usually be your best option, but you can also choose USPS Priority or UPS too.  Our Shipping Rate usually is the least expensive but on rare occasions, it may not.  So Check the shipping cost.

Use the Safer way to pay online - PayPal
PayPal Acceptance Mark

Can I Add to my Order? or Combine Orders?

Unfortunately, No you cannot add to an Order.  Recent changes in our Credit Card Merchant account (including PayPal)  won't allow us to add items to an order you have recently placed.

If you have forgotten an item or two, you will need to place another order.  
Please don't call or e-mail about adding any items.  Please place another order.

NOTE: Each order will have it's own shipping fees.   We no longer are allowed to ship orders together as each order processed (Credit Card or PayPal Transaction)  must have it's own unique tracking number. 

To Explain: Since our Shopping Cart processes order in "Real time" we are unable to 'add' to an order. New Credit Card Regulations do not allow us to 'reauthorize a larger amount' on an existing order since our Shopping cart already 'authorized' the original order.    Also - each credit card transaction must have it's own unique tracking number so we cannot ship two orders in one package - sorry, but we have to follow 'their' rules.

If you have forgotten an item or two, you will need to place another order and unfortunately it will have it's own shipping fees and a unique tracking number.

WHAT IS YOUR MINIMUM SHIPPING FEE?
Minimum shipping is currently $4.59 
When we choose the Shipping method.   Small weight items (under 1 lb)  will always ship by USPS First Class unless you choose to pay  for USPS Priority or UPS Ground.
Shipping costs are determined by Weight and the Distance (Zone) from Minnesota your order has to travel.
We are constantly updating and checking weights of products so we can provide you with the BEST shipping costs.

SPECIAL NOTE for our ALASKA, HAWAII, APO, FPO:
Please know that your Order will be shipped by USPS MAIL ONLY!
It is cost prohibitive or NOT allowed to ship by UPS to your locations.


 Can I Delay the shipping of my order?

We will not hold or delay processing or shipping of your order as your Credit Card or PayPal account has already been 'authorized' for the amount of your order. And we have to process and ship your order promptly (typically within 3-4 business days).

We are obligated to speedy processing and shipment of your order according to the credit card and banking rules we must follow. 

If you need it shipped later - place your order later.

Please don't ask for delayed processing or shipment.

HOW SOON DO YOU PROCESS MY ORDER?
We process orders in the sequence they are received. The approximate time of shipping is determined by the day of the week and the volume of orders we have received when you placed your order.

During most of the year we are processing orders and shipping them out within 1-2 business days.    (Saturdays and Sundays are not business days).

Why do we hold orders sometimes for 24 hours before processing?
**Currently we are Shipping out all orders ASAP - PLEASE MAKE SURE ALL ADDRESSES ARE CORRECT!!
If an Order is returned to us because you gave us a wrong address -
we WILL CHARGE ADDITIONAL FEES to RESHIP .

Occasionally we see discrepancy in addresses etc and need to contact the customer.  This allows us time to make the necessary changes.


I don't use Credit or Debit Cards - Can I send you a Check or Money Order?

We understand that not everyone has a credit card.   We will accept a Money Order but no personal checks.  You need to e-mail us with the items you wish to order to get a total and invoice to mail in with your Money Order.


WHEN DO YOU SHIP?

We know you are all anxious to get your orders, we will try to ship out all orders within 24-72 hours (business hours that is!)

Depending on the size and volume of orders, on occasion we will even process and ship orders out within Minutes of them arriving in our Order box.

So if you need to make changes to addresses etc, you need to contact us IMMEDIATELY as you never know if the day you place your order we are just waiting to process and ship it out!

Typical Shipping scenarios are as follows - but as stated above if we are 'caught up' it may be processed and shipped within minutes:


Mondays orders are usually shipped on Tuesdays - Thursdays
Tuesdays orders are shipped on Wednesdays - Thursdays
Wednesdays orders are shipped on Thursdays, rare, but can happen it won't ship until the following Monday Tuesday or even Wednesday.
Thursdays orders are shipped on  Thursdays or Mondays
Fridays orders are shipped on  Mondays
Saturdays & Sundays orders are shipped on Tuesdays - Wednesdays.

Please know that this is just a rough idea when your order may be shipped. We always try to ship them out as quickly as we possibly can, and on slow days your order may be received by us, processed and shipped right away!!

The actual day we process and ship your order is dependent on the volume of orders we receive each day.

Remember it's just Penny & Al that do the processing etc for your order.

You will know that your order has been shipped once you get an e-mail from us AND from either USPS or UPS with your delivery confirmation and tracking information.

Use the Safer way to pay online - PayPal
PayPal Acceptance Mark



WHEN SHOULD MY ORDER ARRIVE?
We will send you an e-mail once your order has been shipped.

Once we send you the e-mail notice, your package should arrive in about 3 - 7 days  depending on which shipping method you choose.

Watch your tracking numbers for arrival.

It is your responsibility to provide a safe place or someone to take in your order.  If it is stolen you have to contact USPS or UPS for information about your package.


USPS First Class mail usually arrives within 2-7 days but can take longer

USPS Priority Mail usually arrives within 2-3 days but can take longer.

UPS Ground within 2-7 days depending on where you live from Minnesota.

What address should I use?
In the United States:    Almost all of our orders are small and are shipped by USPS Mail.  So provide your USPS Mailing address.   If your order is large or heavy it may be shipped by UPS Ground.  

If you are having your order shipped by USPS Mail you can use either a Post Office Box or your Street address (provided your street address is a deliverable address).

A Post Office Box that is fine for USPS shipped packages, BUT NOT if you want to ship your order by UPS.

In that case, we need your Street Address. Now we know that you may not have a Post Office Box, that you are like the majority of the folks and get your Postal Mail AND your deliveries by UPS at the same residence (or office). But UPS won't deliver to Post Office Boxes and in some areas of the USA the address you provide for shipping can only receive packages delivered by other carriers like UPS or Fed EX and not by the Post Office.

So, If you have a Post Office Box AND a STREET ADDRESS Enter both in the Shopping Cart (there is room as there are 2 lines for addresses!!)

If you are having it shipped by UPS - the United Parcel Service - they need a STREET ADDRESS to deliver to you.
If you only give us a POST OFFICE BOX we will ship by United States Post Office mail NOT by UPS (United Parcel Service).


 Do I have to sign or be home for my order?
**If your order is over $100.00 it MAY require a signature at time of delivery by your Post office or UPS.

**If your order is over $300.00 it WILL REQUIRE A SIGNATURE at time of delivery by your Post office or UPS.


WHAT IS MY BILLING ADDRESS?
This is the Address that your CREDIT CARD Statement or BANK Statements would be sent to. It is the address they have 'on file' where you receive your letters.

WHAT IS MY SHIPPING ADDRESS?
This usually is the same as your Billing Address. It is where you want to get packages delivered to.

BUT If you have a POST OFFICE BOX - realize we cannot ship your package to you by UPS (United Parcel Service) as they don't deliver to Post Office Boxes.

UPS Ground delivery needs a STREET or ROAD address.

If your Billing and Shipping addresses are different - Please, Send us an E-mail why they are different.
Did you move recently and you haven't changed your banking information? Do you use a PO Box for most of your mail but want this order sent to your Residence or Place of work? Or is it a gift?

Answering these questions makes it easier for us to process your order more quickly.

Other wise for your Credit Card Safety, we reserve the right to ship Orders to correct Billing Addresses.   (Part of the security involves addresses matching your information on file with your Credit Card company!)

Please Review your order and be sure ALL Addresses are correct and up to date.

You are ultimately responsible for reviewing your order. Before submitting your order, Review the items in your cart to assure yourself that you are ordering the correct items and quantities.


Remember - Al and Penny are the only employees!
That's right, it's only the two of us that run Birch Hill Happenings.
We don't have any other workers in our shipping department - just Penny and Al.
Al assembles the orders, Penny double checks and packs them and does the final checks to make sure everything you ordered is in place.

If you should experience difficulty when trying to place an order through the shopping cart please contact us by e-mail or call us.
Thank You!   Penny & Al


If you get an error message you cannot resolve PLEASE CALL (218-384-9294) and leave us a detailed message as we need to be made aware of any problems with our shopping cart Thank you .

Can you Ship my order Overnight?
Please Plan ahead. We cannot guarantee Overnight shipping.   If you contact us by Phone AND e-mail we MAY be able to get it there quickly.  

If you need an order to be Expedited  to you by  Next Day or Second Day  You have to call us.  There are additional fees if you need to expedite an orders shipment.   Please leave a message where you can be reached during the day time Central time zone hours.   If not, then we may not be able to expedite your order.   Our number - 1-218-384-9294.   

We are not in the office on Friday, Saturday and Sundays.  So this makes it hard to offer overnight for any order.  Therefore we have opted not to offer overnight shipping unless you contact us in advance.

 Remember at Birch Hill Happenings we have no Minimum orders

(remember there are shipping/handling/insurance fees on all orders unless you qualify for free shipping. )


Can you Ship my order to a different address?

Yes we can but we do suggest you send us an E-mail and/or call us to let us know the order is being shipped to a different address other than your billing address.     Our number to call is 1-218-384-9294 - just leave a message with the order number and your name, return phone number if we should need to contact you further.

We do reserve the right to ship only to a billing address. 


For those of you that live in Carlton County Minnesota  or are going to be visiting our area, and would like to know about ordering and picking up your supplies:

First,  Realize we are not your typical business - We are an Internet Based, Mail Order business. 
We do not have a "Brick and Mortar Store"  - We have no retail store location. 

Our address says, Barnum, but we really are closer to Wrenshall and Carlton. 
We are 15 miles from Barnum and we are not near the Interstate so you can't just 'hop off the Freeway'. 

We suggest you place your order online, send us an e-mail you want to pick it up. 

When we have it ready, then we will contact you to let you know when you can pick it up.

If we give you a time that doesn't work for you, we will let you know where to pick it up.   

We will refund the Shipping Fees when processing your order.

IF YOU ARE FROM OUT OF THE AREA - Just plan on having it shipped to your home or other location.  We have found that in the past - it just doesn't work out for you to pick it up from our location.

ALSO NOTE: effective April 1, 2015 For Residents of Carlton County, MN ONLY -  has a Transit Sales Tax we have to collect.  Please choose Carlton County when you are filling out your order during the ordering process.  Thank you!